Code of Ethics
The boring stuff... Or maybe not to you if you want to know some of the reasons why we run this business the way we do. Also please be sure to read the cancellation policy
1
Right to Refuse Service
We reserve the right to refuse service to anyone. In general, refusal of service is only justified in cases where a customer’s presence interferes with the safety and well-being of ourselves, other patrons, or the establishment itself.
2
Tipping
We are proud to be a NO TIP - fair wage facility!
What this means for our clients is upfront pricing and a clear understanding of what you will be expected to pay before you leave. What it means for us as stylists is finally having benefits that are unheard of in our careers, including: a regular pay check well above industry standard, paid vacation, health insurance, and more.
Why would we opt out of something that is so normal in our industry, you might ask? History tells us that tipping is a fundamentally flawed practice deeply rooted in racism and slavery. Instead, we set our prices to cover our cost of time and services and created our business model to support us as stylists. Rather than a tip, the best way to thank us is to refer your friends and family and to reserve your next appointment.
If you're interested in learning more about the history of tipping, it's a topic that we are passionate about and would love to discuss. Or you can read more here:
https://www.eater.com/a/case-against-tipping?src=longreads
https://time.com/5404475/history-tipping-american-restaurants-civil-war/
3
Length/Density/Curly
We do not charge additional for length or density or texture. However, we do ask that you schedule for additional time so we have enough time booked for your appointment. If you have ever been told that you have a lot of hair, or your hair reaches past your shoulder blades, or you are looking for a specialized curly haircut, then a "75 Minute Haircut" is for you.
4
Age Requirements
For a child to receive a haircut in the salon, we require that they be able to sit still in the chair by themselves. This is a great time for screen time to be involved however, we may ask that you hold the screen so their head is at the right angle.
For kids 13 and over, they have more hair than a young child and typically want an adult haircut. If you feel this doesn't apply to your older kid, please schedule a consultation.
5
Cancellation
We understand that life happens, and appointments sometimes must be cancelled. If you need to cancel or reschedule any appointment, please give us a minimum of 24 hours notice. Multiple late cancellation or no shows may result in a refusal of service, dependent on circumstance.
6
Late Service
Your time is valuable and so is ours, and other clients'. We ask that you respect this space by showing up on time. If you are more than 15 minutes late we may need to reschedule your appointment.
That being said, sometimes salon services may run over and affect the time of your appointment as well. We will do our best to inform you if we are running more than 15 minutes late for your appointment. If we are running more than 15 minutes late your appointment, you will offer a 25% discount on services.
7
Covid-19 & Other Illness
We follow all CDC and government guidelines pertaining to Covid-19 and any future health concerns or pandemic outbreaks as required by law. We are also Barbicide Covid-19 Certified and maintain rigorous cleaning standards to protect ourselves and our clients.
That being said, please do not come to your appointment if you are feeling sick or coming down with something. The rule of thumb is this: If you wouldn't want to hug a person that has the symptoms you currently have, please don't come in. We maintain the same rule for ourselves. We do not work sick. Please call if you're unsure. There are no charges for late cancellations if you are sick.
8
Seven Day Service Guarantee
We guarantee all services for seven days. If you're unhappy with your service for any reason, please let us know within seven days and we will get you back in to fix it up at no charge to you.
